By placing an order with Activ Embroidery Designs, you accept these terms and conditions.
PLACING AN ORDER
We accept orders via our Shopify store or emails to firstname.lastname@example.org Alternatively, you're welcome to visit our showroom, browse the various styles and place your order.
We do not accept phone orders.
Please choose carefully using the measurement charts and colour swatches provided throughout our store. If in doubt, please contact us before placing your order and we'll do our best to confirm your choices. Once items are decorated, they can not be returned or exchanged.
COLOUR AND SIZING
All colours shown are approximate and depending on screen calibration can look different when you receive them. Also dye lots can differ from batch to batch. This is considered normal. The garment sizing has a tolerance of plus or minus 1.5 cm. Please consider this before ordering. Decorated garments cannot be returned or exchanged because of a colour variation or size issue.
SAMPLES AND APPROVALS
We may be able to send out garment samples to you before placing your order but charges will apply. Please contact us with your request and further details.
All decoration samples images will be supplied for your approval before we begin production. This is the time to make adjustments. Up to two rounds of changes are provided within the setup charges. Three or more rounds of changes will incur a charge of $55 per round (Physical proofs of garment embroidery swatches can be mailed out or available for viewing at our office but this will extend production time and will incur postage charges.) Once you've approved, no further changes can be accepted.
All orders are to be paid for in full at the checkout. If in doubt about any part of your order or the ordering process, please contact us before completing your order.
Our prices inc GST and are subject to change without notice
OWNERSHIP OF ITEMS
Activ Embroidery Designs retains ownership of all items until payment is made in full and received by us.
The setup cost is for the creation and sampling of the logos only. Ownership of the files remains with Activ Embroidery Designs.
You acknowledge that from time to time an error may occur in the description of a product, service or pricing. We reserve the right correct these errors once an order is placed. We will contact you to confirm whether you'd to continue with order.
Once an order is placed and paid for, we'll contact you to confirm the order. If you notify us of a mistake at this time, amendments or cancellation is possible with 2% fee charge. If the order is processed and items are ordered in and we've created the embroidery or print files, setup & restocking charge will apply.
Returns, Refunds and Exchanges
Items will only be accepted for return providing the following conditions are met:
- We are to be notified in writing within 7 days of receiving your order that there is an issue.
- We will not accept returns on good non-faulty items that are decorated.
- Only faulty garments or decoration will be accepted for return.
- A copy of the invoice must be included in the return.
- Items are to be returned within 14 days of receiving them.
- A 15% restocking charge applies to all returns not related to a garment or decoration fault.
- All returns must be in clean original condition and packaging, including tags, clips and cardboard. A 10% repackaging charge applies if this is not met.
Activ Embroidery Designs ship standard postage nationwide using Fastway Couriers and Australia Post. Shipping times vary depending on location. Within the Sydney metro, deliveries takes 1 - 2 business day with Australian capital cities generally taking 2 - 4 business days and regional areas 3 - 8 business days. Some areas may experience longer delivery times.
We do not deliver to PO boxes orders over 5kg.
Or you're welcome to collect your order from our Newington office. We're open Monday to Thursday 9am to 4pm.
Our preferred carriers are Fastway Couriers P/L and Australia Post however we reserve the right to change carriers without notice. We will supply to you tracking numbers upon dispatch. While the vast majority of orders are delivered correctly an in reasonable time, occasionally some are mistakenly delivered to a different address or returned to us because an incorrect address was supplied. Where possible we will arrange a redelivery where the fault is ours or the carrier's. All other redeliveries will be charged at the same rate as the original order or higher, whichever reflects the carrier's charge to us. A signature is required on acceptance of the Fastway delivery. If you advise us to leave the order unattended at your premises, no responsibility can be taken by us for damaged or missing orders.
We understand that online ordering isn't for everyone or it's your first time with us or your decoration is not a standard left or right chest position. Please feel free to contact us via email first detailing as much information as you can. We'll be in touch asap to help.